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How to Enrol

  1. Click on the button below to navigate to the enrolment page. 

  2. You will receive login credentials via email.

  3. You MUST confirm your enrolment via the website before signing into the app.

Manage Bookings

  1. Downloading our app is the easiest way to enrol, manage attendance and receive updates

  2. On your mobile device search your App Store for 'Happy Haven'.

  3. Download the App

  4. Login using the login information created in the enrol process.

Child Care Subsidy

What is Child Care Subsidy?


CCS is a payment provided by the Australian Government that covers 24-50 hours of childcare per week. Eligible parents or guardians must:

  • Meet Australian residency requirement

  • Be enrolled/enrolling in an approved service (Happy Haven is one of these)

  • Meet child immunisation condition

  • The age of the child (must be aged 13 or under and not attending secondary school, except in certain circumstances where an individual may be eligible for a child who does not meet this criteria, such as children with a disability or medical condition in certain circumstances)

The amount of CCS you receive varies depending on your income, type of care, amount of care, number of children in care, and whether or not you pass the work, training and study test.


Are you eligible for Child Care Subsidy?


We strongly recommend you apply for the Child Care Subsidy (CCS) to determine whether you’re eligible.

Your eligibility for the subsidy is determined by:

  • Your family’s annual adjusted taxable income

  • An activity test

  • The type of child care service

To find out if you are eligible, simply log into MyGov and complete your Child Care Subsidy Assessment. You will receive a notification from Centrelink if your claim has been assessed or approved.

From there ensure that:

Your children’s details are correct in our systems (particularly their date of birth and individual CRNs) We have the details of the contact or parent claiming the subsidy Then simply review and confirm your enrolments via MyGov.

For More information contact our support team on 8155 5444.


Why do I need to report the total number of children in care? And how do I notify the service of this?

Your CCS is calculated based on the number of children in care, therefore if a child attends an alternative child care service then you need to notify us so that we can apply for correct entitlement. The same applies if a child is absent from care (and not being charged). This is reported either by filling in the applicable section on the booking form (either OSHC or Vac booking form) or you can simply tell one of our staff and they will record the information for you.

OSHC Payments

How can I make payments?

Happy Haven OSHC partners with EziDebit, a well known Australian Direct Debit company. We have chosen to limit our payment options to direct debit for various reasons in the interest of the families utilising our services across the state. Whilst we do use direct debit, Happy Haven OSHC bears any additional processing fees, except for when a payment is declined. 

In the interest of being able to provide an affordable service for the community, this is the option we have chosen. Happy Haven OSHC prides itself on working closely with families, so we are more than happy to set up payment plans that work for you. Typically, payments options are:

  • Weekly or Fortnightly Payments

  • Capped Payments (put a maximum on the amount to be debited at any one time, this amount must cover your weekly fees.)

  • Speak with us on the Wednesday of each week to request holds on payments, or increase payments in order to manage your account.


How much will be directly debited?

Families receive their statements every Wednesday regardless of your payment schedule. Direct debits then go off for processing the following day (Thursday) at 1:30pm. This gives families 24 hours to review the statement and call or email us if you have any queries or would like to make a change to the weekly debit. All changes need to be made no later than 12pm of the Thursday. Unless you have a capped payment amount on your account, the outstanding balance will be debited. If you have a capped payment amount but owe less, it will only debit what is owing.

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